United States Citizenship and Immigration Services (USCIS) is currently working to fix the issue.
Truescreen is actively monitoring this situation and will provide any updates as they become available.
Posted: September 27, 2016
COMPANY NEWS
E-Verify currently experiencing intermittent errors
The Department of Homeland Security has acknowledged that E-Verify users are experiencing issues in which cases are returning "duplicate case" eligibility statuses for submissions that are not true duplicates.