Quest is seeing higher specimen volume, shipping delays for both in-bound and out-bound specimens as well as meeting the demands of Department of Transportation (DOT) required changes to chain of custody forms. Unfortunately the labs are also being impacted by staffing shortages that further strains their ability to work within their established turnaround times.
This month Quest Diagnostics has hired additional staffing resources and by the end of this month will be implementing a second processing shift to handle increased specimen volume.
We are sharing this information from our partner to help better understand the unique challenges being experienced as we emerge from what has been truly unprecedented times. We are actively monitoring the situation and will provide updates as they become available.
If you have any questions, please contact your sales executive, account manager, or our customer service team.
Posted: September 16, 2021