At this time, employers and E-Verify Employer Agents, such as Truescreen, are unable to fully access their E-Verify accounts and process cases. Please note that during E-Verify outages, timeline requirements remain unimpacted and employers must continue to complete and retain the Form I-9 for their employees.
For clients enrolled in automatic ordering, cases not processed due to an E-Verify outage reside in a queue that is processed once E-Verify is operational again. For clients manually ordering E-Verify cases, they will not be processed upon resumption of E-Verify services, and must be ordered again.
If you have any questions or concerns regarding E-Verify's operational status or temporary policies, please contact your account manager.
Posted: May 3, 2023