Truescreen, a leader in Form I-9 and E-Verify compliance tools and resources, has noticed that E-Verify has been suffering from intermittent outages over the past week. E-Verify has not made an announcement acknowledging the outages, but they appear to be nationwide and not related solely to Truescreen.
Clients are quickly able to determine if an E-Verify case has been processed by viewing the Extranet grid; if a case number is associated with an employee then E-Verify has been processed. If there is no case number associated with an employee, then E-Verify has not been processed for some reason, an outage being the most likely cause.
For clients enrolled in automatic ordering, cases not processed due to an E-Verify outage reside in a queue that is processed once E-Verify is operational again. If a client manually orders an E-Verify case, the case will not be automatically processed upon resumption of E-Verify services, but instead must be manually ordered again. Account managers will reach out to clients when E-Verify is operational again. If required, E-Verify is informed that these cases have a delayed processing because of an E-Verify outage.
If you have any questions or concerns regarding E-Verify's operational status or temporary policies, please contact your account manager.
Posted: January 25, 2022